Every company, including yours, looks for ways to improve bottom-line profits. And establishing better customer service and telephone communication skills is one of the most critical places to start. Why? Because nearly 80% of all business communication occurs on the telephone.

Did you realize that every member of your organization works in sales? The impression each person makes is an advertisement for your organization—positive or negative. That adds up to hundreds or thousands of advertisements a day. Do you want to risk having these “ads” turn your customers away? It may be happening now.

Don’t take that chance. Set a higher standard of professional excellence and improve every telephone interaction that takes place with your valued customers.

Our virtual Telephone Imagery training programs take you to a higher standard. Participants—and that should be everyone in your organization—will learn effective communication skills that can be used immediately. Each participant takes away new skills and a stronger awareness of how telephone communication can enhance your company image… and boost your profits.

Specific Program Benefits

Program participants will be able to:

➢ Improve rapport-building skills.
➢ Go the extra mile for customers.
➢ Identify various communication styles.
➢ Implement 14 powerful keys to active listening.
➢ Improve the productivity of each conversation.
➢ Identify seven common barriers to effective listening.
➢ Handle incoming and outgoing calls more efficiently.
➢ Experience the role of attitude and powerful thoughts.
➢ Learn techniques that create a positive, memorable image.
➢ Recognize when and why attitude impacts customer service.
➢ Strengthen your company’s total customer service and marketing effort.

Jeannie’s clients would agree that she’s a gifted motivator…

“Jeannie is one of the most effective trainers I’ve had the pleasure of working with. Her ability to engage her audience is superior, and the results are immediate. She is an expert in helping an organization improve customer service!”

Mitch T
Vice President, Iowa Online Center
Ashford University

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“…Hospice is a sacred time for patients and their families and the skills and tools that you present in your program will help us to do even a better job listening and caring for our community. Thank you for bringing your special touch to our lives. This will make a difference in how we serve.”

Bruce K.
Director of Operational Support
The Denver Hospice | Option Health Services

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“Thank you for the great training for phone skills and customer service. I still am receiving comments from my employees about how much they learned and what they took away from it. Thanks for sharing some information that will truly make a difference for the team and our members!”

Marge T.
Member Services Supervisor
Mountain View Electric Association, Inc.